iMaint Help - Display Requests (Work Requests)

Display Requests

The Display Requests window enables you to look up a Work Request ID and view detailed information on it. This is a useful tool if you need to check the status of a previously submitted request. It will display all request pending and open, as well as requests that have been turned into work orders. You may even pull up the associated work order from this form. The default order is to show the list of request by the order they were entered, so oldest will be on top. However, you may sort these so that the newest are on top.

To load the grid, use the Filter option. Click on Apply Filter to show all records. When utilizing the filter and defining a set criteria for the records to display, a list of matching items will display in the grid when you apply the filter.. The information in this grid is read-only. You may re size/resort the columns by clicking on the column header. Highlight a record and click on View Request to open the full Request form. Using the View WO button will display the Work Order created from the request.

Again, the search results are sorted by 'Add Date', showing the oldest first and most recent at the bottom. All columns, except Work Order ID and Work Request ID, are re sizable and movable, and can be resorted by clicking on them. The results are read-only and you will need to view the request to edit information.

Field	Description
Request ID	A unique identifier for the work request assigned by the system automatically. This field is read-only.
Problem	This field displays one the following: the email subject (if any) up to 255 characters; the email body, 255 characters; or the text you entered. It may be blank. This field becomes the description on a work order and is read-only.
Work Order ID	A unique identifier for a work order assigned when the work request is converted to a work order or linked to an existing work order. This field is read-only.
Request Status	Represents the status of the Work Request, updated as the request is processed. The following Request Status designations are valid: 'Outstanding Request' (no action taken on it yet), 'Work Order Created', 'Work Order Duplicate', and 'Not Approved'. This field is read-only.
WO Status	Represents the status of the Work Order.
Completion/Cancel Date	The date on which the request is completed or cancelled.
Requested By	The name of the requester. It comes from either the email body or the reply to name of the email. This field is alphanumeric and up to 40 characters long.
Requester's Phone	The requester's phone number (and optional extension). This field is alphanumeric, up to 30 characters in length.
Problem Level	Level of the problem, transferred to the work order. The numeric field is only one character in length and is represented with a 1, 2, or 3. 1 = Safety Hazard, 2 = Impacts Production/Facility Operation or 3 = Routine Request. 1 is used for emergencies.
Send Date	The send date (and optional time) of the email message included in the message body or the date/time the row was added to this table. This field is read-only.
Receive Date	The received date (and optional time) of the email message on the application server or the date and time the row was added to this table. This field is read-only.
Date Needed	The date (and optional time) the requester enters as the suggested need date. The date transfers to the work order as the date needed, unless over-ridden by the request reviewer. This field is read-only.
Schedule Date	The date (and optional time) the requester enters a schedule date. This field is read-only.
Asset ID	A unique identifier for the asset to be worked on. When converting the work request to a work order, if the asset is not valid then an error will occur. This field is read-only.
Asset Description	Description of the Asset to be worked on. This field can contain letters and numbers (alphanumeric) up to 255 characters.
Location ID	A unique identifier for the location of an asset or general location where the work needs to be performed. When moving to a work order if the location is not valid then an error will occur. This field is read-only.
Location Description	Description of the location of the asset or general location where the work needs to be performed. This field accepts letters or numbers (alphanumeric) up to 255 characters.
Procedure ID	A unique identifier for a procedure related to a work request. This field is read-only.
Procedure Description	Description of the procedure assigned to a work request. This field accepts letters and numbers (alphanumeric) up to 255 characters.
Reply Email Address	The reply address provided in the email message, and if not present, by the email server based on the email header information. For Web page requests this may be the email address of the Web server, not the email address of the user who entered the information into the Web server. It is an alphanumeric field, up to 100 characters in length.
Email Attachment	If checked, the original email has one or more attached files which have been ignored by the iMaint work request system. This checkbox is read-only.
Notify	Select the desired level of notification. At each stage selected the system will send an email notification to the above email address.
Processed Date	The date (and optional time) the row was converted to a work order or was not approved. If this field is blank, the request is still active and awaiting processing.
User ID	A unique identifier for the person who processed the request (converted to a work order, linked to an existing work order, or not approved).
Comment	Any additional information related to a work request (changeable by the reviewer). It can also be changed via the Work Request Review window. The comment is copied to any work order created from this request as one of the comments, and is printed on the work order.